Our Guarantee/Free 30-day preview
Active Parenting Publishers offers a 100% unconditional guarantee. If at the end of the 30-day preview period you’re not completely satisfied, just return the materials for a credit or complete refund. You pay only the return shipping charges. (Please see below for training and online product guarantees.)
Materials must be in good condition upon return. Please return previews by a trackable method—UPS or USPS signed receipt. Questions? Please contact Customer Service at 800-825-0060 or cservice@activeparenting.com.
Training Guarantee
We are convinced you’ll leave your training workshop feeling informed and energized. If you are not satisfied for any reason, let us know and we’ll refund your fee. See below for terms of this guarantee:
- LTW / Webinar LTW / TOT (live classes, including webinars): If you are not satisfied for any reason, let us know within 3 business days of your training date and we’ll refund your registration fee. Books, materials, and certificate must be returned in clean, resellable condition, or $44.90 ($75 for TOT) will be deducted from your refund.
- Online training: If you are not satisfied for any reason, let us know within 3 business days of your initial log-in date and before printing your Certificate of Completion for a full refund of your registration fee.
Training Cancellation Policy
Can’t make the training? Here are the policies if you need to cancel after registering:
- “Live”, face-to-face LTW: If you cancel at least 15 business days prior to the LTW, all but $25 will be refunded. Otherwise, a credit will be issued for future Active Parenting training or materials (less a $25 cancellation fee). Dates and locations are subject to change.
- Webinar LTW: If you cancel at least 3 business days prior to the LTW, all but $25 will be refunded. Otherwise, a credit will be issued for future Active Parenting training or materials (less a $25 cancellation fee). Books must be returned in clean, resellable condition, or $44.90 will be deducted from your refund. Dates and times are subject to change.
- TOT: If you cancel at least 15 days prior to the TOT, all but $100 will be refunded. Otherwise, a credit will be issued for future Active Parenting training or materials (less a $100 cancellation fee). Dates and locations are subject to change.
- Online training: If you must cancel, let us know within 3 business days of your initial log-in date and before printing your Certificate of Completion for a full refund of your registration fee.
Need more time for your OLTW? You will have 60 days to complete your Online Leader Training class. If you need more time, a reactivation fee of $49 will grant you another 60 days.
Need an OLTW refresher? Once you have completed an Online Leader Training class, you may take the same Online Training class again at any time for $49.
Questions about training? Contact Training Manager Micole Mason at 1-800-825-0060 x120 or training@activeparenting.com.
Online Parenting Classes Guarantee
Active Parenting offers a 100% unconditional guarantee. If you find that your online parenting class does not meet your expectations, let us know before printing or requesting your Certificate of Completion and within 75 days of your registration and we’ll refund your registration fee. (No refunds after certificate is printed or requested.)
Questions about online parenting classes? Contact Cathy at 1-800-825-0060 x115 or online@activeparenting.com.
Shipping & handling charges
Delivery time:
Please allow 10 business days for normal delivery. Overnight and two-day air are available at an additional charge—please specify in the comments field as you check out.
Fees – continental United States:
A 10% shipping & handling fee will apply to products except training and electronic downloads; $6.95 minimum. Unless otherwise requested, all orders are shipped via UPS Ground to street addresses within the continental United States. Shipping via UPS overnight or 2-Day Air is available within the continental United States at an extra charge, which is the actual cost of shipping plus a 7.5% handling fee. Rush processing of your order will incur a $15 additional fee; please mention “rush” in the comments field when checking out, and call 800-825-0060 x1 to confirm.
Fees – Alaska, Hawaii, territories and international:
For destinations outside the continental United States, actual shipping is charged using 2-day air unless specified, plus a 5% handling fee. If you would like an estimate of the shipping charges before completing your order, please send an email to cservice@activeparenting.com or call 770-429-0565 and press 1 for Customer Service.
Shipping to APO/FPO:
Shipping to military addresses is via United States Postal Service Parcel Post. Priority Mail available for an extra charge.
Order form
Click for a copy of the catalog order form. You can fill in the details, print, and fax/mail; or simply print and write the details by hand.
Sole Source notice
Click for a list of Active Parenting Publishers’ proprietary line of resources. The copyright ownership of these programs is held by Active Parenting Publishers as the sole direct source of these titles.
Payment terms / Establishing credit
All prices are in US dollars. Prices are subject to change without notice. Individuals must pre-pay. Organizations must establish credit before they can be billed. Click here to download the credit application and authorization (all in one file; both documents are required), or call customer service at 1-800-825-0060 to have them faxed to you.
Payment by wire transfer will be charged a $35 processing fee.
Request for Taxpayer Identification Number and Certification (W-9)
You may download and print a copy of our W-9 form here. If you need further assistance, please give us a call at 1-800-825-0060. W9
Removal from mailing list
To change your info or remove your name from our mailing list, please send us the full information as shown on the mailing label including name, address, and promo code. You may fax the label to us at 770-429-0334 or send the information to cservice@activeparenting.com. Thank you for taking the time to keep our mailing list up to date!
Removal from email list
To stop receiving promotional emails from Active Parenting, please click on the Unsubscribe button at the bottom of the email, or click reply and put “Unsubscribe” in the subject line. Or you could send an email with this information to cservice@activeparenting.com—but be sure to provide the email address that you wish to be removed.
To begin shopping click here.
